Chapter I Overview of Six Sigma and the Organization
Organizational drivers and metrics
Six Sigma Goals
Primary goal is to produce products or services in a six sigma level, where people involve in various activities in a project. It also reduces product wastage, stock availability, quality of product and time consumption.
Six Sigma’s SMART method helps to maintain the team to focus on the project or process objective. It consists of five guidelines to generate SMART,
S – Goal should be more specific based on project requirement
M – Goal should be measureable, i.e. it can be measured based on standards
A – Goal should be achievable by the team in give constrain
R – Goals should be realistic based on capital available in project
T – Time limitation gives for project or process.
Six Sigma Green Belt helps to design and strategize business according to six sigma standards. It deals with small-scale and process design projects in defined industry.
Stakeholders are people or organization which is also actively participating in the process either externally or internally to proceed a project either in positive or negative way. It includes Regulatory agencies, customers, middle level managers, and Functional managers, Six Sigma Master Black Belt, Six Sigma Black Belt and Green Belt. Six Sigma Green Belt uses a statistical tool known as Pareto Diagram.
A Pareto Diagram helps Green Belt to graphically summarize and exhibits the importance of data in a group. The diagram is a column graph, it contain x-axis sum up to 100% accumulation of all variety of data and y-axis is the number of occurrences in a group. Pareto Diagram has 80/20 rule where 20% of the source in a group creating 80% of the problem. Pareto Diagram helps Six Sigma Green Belt to,
• Identify the important and unimportant problem
• Initiation of the project from data collection
• Aids Green Belt to identify project goal or objective
• Eliminate errors in initial level to avoid error in result.
Voice of the customers (VOC) is the process that explains about customer's feedback in specification and expectation on product or service. it can be practiced into four ways such as Interviews, Survey, customer requirement report, complaint given by customer and observation on products. The following reasons are responsible for supporting the VOC are
• Define goal and objective of problem in the customer perspective
• VOC reduces time and cost in relation to customers.
• Gives broad vision on output measures of process
• Helps to create changes by taking customer words and feedback for
• Providing customer satisfaction
• Helps to transit form customer comments into valuable statement defined as CTQ
Six Sigma Goals