Q & A - Domain 4 : Payroll Process and Supporting Systems and Administration - CPP Questions and Answers
Domain 4 : Payroll Process and Supporting Systems and Administration CPP Questions and Answers
Which of the following actions demonstrate a good customer service orientation?
AViewing customers as the most important part of the job
BEstablishing relationships with people
CExhibiting a customer friendly attitude
DAll of the above
Which is the least important step during the parallel testing phase of a new payroll system?
ATesting the functionality of a wage attachment process
BThe employee verifications transferred to the new system from the old system
CThe tax verification withholding calculations for employees
DThe employee testing earnings and deductions accuracy
With online input, which is the best way to control miscellaneous payments?
AA comparison of the online report totals to predetermined totals taken from the source documents
BAn auditor's comparison of each input source document to the database record
CA visual audit of the online activity report
DA and B