Domain 4 : Payroll Process and Supporting Systems and Administration - CPP Questions and Answers

Q & A - Domain 4 : Payroll Process and Supporting Systems and Administration - CPP Questions and Answers

Domain 4 : Payroll Process and Supporting Systems and Administration CPP Questions and Answers

  • 1.

    Which of the following actions demonstrate a good customer service orientation?

    AViewing customers as the most important part of the job

    BEstablishing relationships with people

    CExhibiting a customer friendly attitude

    DAll of the above

  • 2.

    Which is the least important step during the parallel testing phase of a new payroll system?

    ATesting the functionality of a wage attachment process

    BThe employee verifications transferred to the new system from the old system

    CThe tax verification withholding calculations for employees

    DThe employee testing earnings and deductions accuracy

  • 3.

    With online input, which is the best way to control miscellaneous payments?

    AA comparison of the online report totals to predetermined totals taken from the source documents

    BAn auditor's comparison of each input source document to the database record

    CA visual audit of the online activity report

    DA and B

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